Total Link Communication Consultants (TLCC) provides education, professional services, and project management to support Avaya Telecommunications Systems and the distributors that sell PBX systems. Service also includes pre-sale support, system programming, end user and system administration education, and project management.
SERVICES AND SUPPORT
CALL CENTER SERVICES
Call Center Management enables your business to handle all types of customer interactions more effectively by helping to ensure the right resources are readily available to your customers. With Intelligent routing and resource selection features, you can determine the best way to provide skills/services that best match your customer needs. Whether you are a division of a Fortune 500 company seeking to improve a specific customer interaction process or a company looking to save money and improve quality on your call center operations, our people, technology, and expertise will provide a solution.
VOIP TELEPHONES
VOIP lets you take advantage of converged voice and data networks. It can be purpose-built hardware devices that appear much like an ordinary telephone or a software-based softphone that transforms your PC into a full-featured platform that offers feature-rich voice communications. Either way, VOIP will retain the convenience and user friendliness you are accustomed to while providing the flexibilty to stay connected at the office, at home, or on the road.
TRAINING
Whether it is on-site, one-on-one, classroom, or via webex, you can be assured that TLCC will deliver concise and thorough training. We provide customized documentation with the end-user or system administration training that enables you to easily access information you use daily. Thus putting everything at your finger tips and eliminating long searches.
PROJECT MANANGEMENT
Our Project Managers oversees all aspects of the specific project(s) which includes the planning, implementation, and tracking with specified deliverables. We work closely with the customer and the performing team to make sure the scope and direction of each project is on schedule while protecting the budget.
VOICE & DATA DESIGN
We design wiring systems for voice and data communications. Over the past twenty years, changes in business applications require the integration of voice applications with support for data, graphics, integrated services digital network connections, and other services over a single, standardized cabling system. TLCC makes bringing a telephone line to a user`s desk a simple and well-understood task.
UNIFIED COMMUNICATIONS
Total Link delivers Intelligent Communication solutions that help companies transform their businesses to achieve marketplace advantage. More than one million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications/Unified Messaging (UM/UC), Contact Centers and Communications-Enabled Business Processes.